Privacy Policy
Last updated: October 4, 2026
Introduction
Digital Dojo 360 ("we," "us," or "our") operates https://www.digitaldojo360.com/ (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service, you agree to the practices described here. If you do not agree, please do not use the Service.
Information We Collect
We collect the following information:
Information you give us. When you sign up for a free resource or our email list, we collect your name and email address. If you book a session through Calendly or email us directly, we also receive the details you provide, such as your name, email address, and message.
Information collected automatically. When you visit, our hosting provider may automatically collect technical data such as your IP address, browser type, device type, referring page, and the pages you view.
Email activity. If you join our email list, our email provider records whether emails are opened and which links are clicked.
How We Use Your Information
We use your information to:
Deliver the free resources you request
Send you emails, updates, and content you signed up for
Respond to your questions and requests, and schedule sessions
Understand how the Service is used and improve it
Comply with legal obligations
We send marketing emails only to people who have opted in. You can unsubscribe at any time using the link in any email we send, or by contacting us.
Third-Party Services
We use trusted providers to run the Service:
MailerLite to send emails and manage our email list
Squarespace to host this website and provide basic site analytics
Calendly to schedule coaching and consulting sessions
These providers process your information only as needed to provide their services, and each has its own privacy policy. We do not sell your personal information.
Data Retention
We keep your information only as long as needed for the purposes described in this policy. Email subscriber information is kept until you unsubscribe or ask us to delete it. We may keep limited records afterward where needed to comply with legal obligations, resolve disputes, or honor your unsubscribe request.
Data Security
We take reasonable steps to protect your information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.
International Transfers
Your information may be processed in countries other than your own, including the United States and the European Union, by the providers listed above.
Your Rights Under GDPR (European Users)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your information is your consent, which you can withdraw at any time. You have the right to:
Access the personal data we hold about you
Rectify information that is inaccurate or incomplete
Erase your personal data, under certain conditions
Restrict the processing of your personal data, under certain conditions
Port your data to you or another organization, under certain conditions
Object to our processing of your personal data, under certain conditions
To exercise any of these rights, contact us at calexander@digitaldojo360.com. We will respond within 30 days.
Your Rights Under CCPA (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to:
Know what personal information we collect, use, and disclose about you
Delete your personal information, subject to certain exceptions
Opt out of the sale or sharing of your personal information. We do not sell or share personal information.
Non-discrimination for exercising your CCPA rights
To exercise your rights, contact us at calexander@digitaldojo360.com. We will verify your identity before processing your request and respond within 45 days.
California Online Privacy Protection Act (CalOPPA)
You can visit our site anonymously.
A link to this Privacy Policy is available in the footer of every page on our site.
We will post any changes to this policy on this page.
You can change or update your personal information by contacting us at calexander@digitaldojo360.com.
Our site does not currently respond to Do Not Track signals.
Changes to This Privacy Policy
We may update this policy from time to time. We will post the new version on this page and update the "Last updated" date. Changes take effect when they are posted, so please review this page periodically.
Contact Us
If you have any questions about this Privacy Policy, contact Digital Dojo 360 by email at calexander@digitaldojo360.com.
Cookie Policy
Last updated: October 4, 2026
What Are Cookies
Cookies are small text files stored on your computer or mobile device when you visit a website. They help websites work properly and give site owners information about how the site is used.
Digital Dojo 360 uses cookies and similar technologies on https://www.digitaldojo360.com/ (the "Service") to keep the site working and to understand how it is used.
Types of Cookies We Use
Essential cookies. These are necessary for the Service to function, for example to load pages securely and keep the site stable.
Analytics cookies. Squarespace, which hosts this site, uses cookies to measure traffic and understand how visitors use the site. We use this information in aggregate to improve the Service.
We do not use advertising or cross-site tracking cookies.
Third-Party Content
Some pages may include content from third parties, such as our MailerLite signup form or a Calendly scheduling widget. These services may set their own cookies, which are governed by their own privacy policies.
Managing Cookies
You can control cookies through your browser settings. Most browsers let you:
View stored cookies and delete them individually
Block third-party cookies
Block cookies from specific sites
Block all cookies
Delete all cookies when you close your browser
If you block or delete cookies, some features of the Service may not work properly. To learn more, check your browser's help section.
Cookie Consent (GDPR)
If you are in the European Economic Area, we ask for your consent before placing non-essential cookies on your device, in line with the General Data Protection Regulation (GDPR) and the ePrivacy Directive. You can withdraw your consent at any time by changing your cookie preferences or contacting us at calexander@digitaldojo360.com.
Changes to This Cookie Policy
We may update this policy to reflect changes in technology, regulation, or our practices. Updates will be posted on this page with a new "Last updated" date.
Contact Us
If you have questions about this Cookie Policy, contact Digital Dojo 360 by email at calexander@digitaldojo360.com.
Terms of Service
Last updated: October 4, 2026
Agreement to Terms
By accessing or using https://www.digitaldojo360.com/ and the free resources offered there (the "Service"), operated by Digital Dojo 360, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not use the Service.
Use of the Service
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
Use the Service in any way that violates applicable law or regulation
Use the Service to transmit harmful, threatening, abusive, or otherwise objectionable material
Attempt to gain unauthorized access to any part of the Service
Use the Service to infringe the rights of others
Use automated systems to access the Service in a way that sends more requests than a human reasonably could
Free Resources and Workbook
Free resources, including the Service Desk Metrics Workbook, are provided for educational and practice purposes only. All data in the workbook is synthetic and does not represent any real organization. You may use these resources for your own personal or internal business use, but you may not resell or redistribute them without permission. They are provided as is, with no guarantee of results.
Intellectual Property
The Service and its original content, features, and functionality are and will remain the property of Digital Dojo 360. The Service is protected by copyright, trademark, and other laws. Our trademarks may not be used in connection with any product or service without our prior written consent.
Trademarks and Independence
Digital Dojo 360 is not affiliated with, endorsed by, or sponsored by ServiceNow, Inc. ServiceNow is a trademark of ServiceNow, Inc. All other trademarks belong to their respective owners.
Opinions and Professional Advice
Content on this site reflects personal views and professional experience. It does not represent the views of any current or former employer, and it is general information, not legal, financial, or professional advice.
Consulting and Coaching
These Terms cover the website and free resources only. Paid coaching or consulting engagements are governed by a separate written agreement.
Termination
We may suspend or end your access to the Service at any time, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service ends immediately.
Limitation of Liability
To the fullest extent permitted by law, Digital Dojo 360 and its owner, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Your access to or use of (or inability to access or use) the Service
Any conduct or content of any third party on the Service
Any content obtained from the Service
Unauthorized access, use, or alteration of your transmissions or content
Disclaimer
The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Governing Law
These Terms are governed by the laws of the State of Maryland, United States, without regard to conflict-of-law provisions. If you are a consumer in the European Union, nothing in these Terms affects your statutory rights under applicable EU consumer protection law.
Changes to These Terms
We may modify these Terms at any time. If a change is material, we will try to give at least 30 days' notice before it takes effect. By continuing to use the Service after changes take effect, you agree to the revised Terms.
Contact Us
If you have questions about these Terms, contact Digital Dojo 360 by email at calexander@digitaldojo360.com.